Feedback Navigator is a platform designed to streamline the process of gathering and analyzing customer feedback using AI-powered tools. It offers a range of features, including the ability to pull in customer feedback from diverse platforms such as Trustpilot, Booking.com, and Yelp. Users can also upload CSV files or utilize the platform’s API for data extraction. One of its distinctive functionalities is the automated scraping of reviews from platforms like Airbnb, Booking.com, TripAdvisor, and Google Reviews, enabling businesses to efficiently analyze customer sentiments and responses.
The platform’s key features revolve around simplifying the data gathering process and providing actionable insights. Feedback Navigator allows users to define custom categories for detecting specific feedback elements and employs sentiment analysis using large language models to extract accurate sentiment from the overall feedback as well as each detected category. Additionally, it provides quick overviews of the most common requests from customers, enabling businesses to identify trends and take targeted actions to enhance customer satisfaction. The platform also supports custom workflows through webhooks, allowing users to trigger specific actions based on the analyzed feedback. Furthermore, users can export their data with one click for custom analysis or visualization outside of Feedback Navigator.
Feedback Navigator’s capabilities include the ability to pull in customer feedback from platforms like Trustpilot, Booking.com, and Yelp, as well as the option to upload a CSV file or use the platform’s API for data extraction. Users can define custom categories to be detected in the provided feedback, and the platform employs sentiment analysis to extract accurate sentiment from the feedback. Additionally, businesses can gain quick overviews of the most common requests from customers and utilize webhooks to trigger custom workflows when new reviews are analyzed. The platform also offers the convenience of exporting data with one click for custom analysis or visualization outside of Feedback Navigator.
