Ivy is an AI-powered platform that offers an all-in-one solution for conversational chatbots in the higher education sector. It simplifies the creation and management of chatbots by leveraging AI technology. Ivy’s chatbots are pre-trained with millions of student questions and pre-populated with answers extracted from website content. The platform includes various communication channels optimized for customer support. For example, IvyQuantum offers QuantumVoice, which allows the chatbot to answer natural language questions via phone, reducing staff shortages and long hold times. QuantumSMS supports outbound or inbound SMS campaigns, enabling customers to engage with the chatbot or a live agent in a 1:1 SMS exchange.
Ivy’s chatbots are designed to understand questions and provide accurate answers by extracting facts, relationships, and named entities directly from web properties. This allows the chatbot to provide relevant and personalized responses to student inquiries. In addition to chatbot capabilities, Ivy integrates seamlessly with various systems such as Salesforce, Slack, and Hubspot. This integration enables the chatbot to pull in real-time data and provide dynamic responses, enhancing its ability to automate workflows and provide up-to-date information.
The platform also offers AI-powered tools such as Live Chat, SMS Text, Analytics, and more, expanding student access, reducing staff workload, and increasing operational efficiency. Ivy has a strong track record in the higher education sector, with over 500 Ivy bots currently helping power engagement, support, and customer service.
